For national mental and behavioral health systems, ensuring patient well-being after discharge from residential treatment is a constant challenge. Relapse rates are high, and effectively identifying patients at risk can be difficult. This is where Videra Health’s innovative technology steps in.

Videra Health offers an automated, AI-powered follow-up program specifically designed for behavioral health facilities treating adults and adolescents with conditions like depression, anxiety, substance use, and eating disorders using video technology. This program goes beyond traditional discharge protocols, providing crucial support during the often-critical first year post-treatment.

Automated Outreach: Continuous Support After Discharge

Imagine a system that automatically enrolls patients in a year-long support program upon discharge. This is exactly what Videra Health accomplishes. By integrating seamlessly with electronic medical record systems like Kipu, the program eliminates the burden of manual enrollment.

Here’s what makes the program stand out:

• 16 Touchpoints Over 12 Months: Patients receive regular touch points throughout the year, starting with a check-in within 48 hours of discharge. Weekly follow-ups occur for the first month, transitioning to monthly check-ins for the remaining eleven months.
• Multi-Channel Communication: Videra Health utilizes a blend of multiple-choice questions and video responses. Video responses allow patients and families to express themselves in their own words, providing valuable context and nuance to their recovery progress. This human element offers deeper insights compared to simple multiple-choice options.
• Real-Time AI Analysis: Videra Health leverages the power of artificial intelligence to analyze patient responses in real-time. This allows for immediate identification of emotional distress or suicidal language, prompting timely interventions by healthcare providers.

Identifying Patients at Risk: Preventing Relapse and Saving Costs

The true value of Videra Health’s program lies in its ability to proactively identify patients at risk of relapse. Here’s how it delivers:

• Over 7,000 Touch Points Analyzed: In just the first 18 months, the program analyzed over 7,000 touchpoints, providing a wealth of data for clinicians. This data empowers them to:
  • Monitor patient progress
  • Track patient outcomes
  • Identify emerging risk factors.
  • Provide necessary resources such as referrals and potential readmission to prevent relapse.
• 117 Patients Identified for Readmission: Videra Health’s program has successfully identified 117 patients requiring readmission. This proactive approach offers several benefits:
  • Cost Savings: Identifying and redirecting patients within the existing system avoids the cost of patient acquisition through external channels, estimated at around $585,000.
  • Revenue Opportunity: Providing necessary treatment to these patients translates to potential revenue generation of approximately $3,250,000.

The data further highlights the need for continuous support in aiding recovery and preventing relapse.

Beyond the Numbers: Videra Health’s Impact

Videra Health’s program extends beyond cost savings and revenue generation. It represents a paradigm shift in post-discharge care, offering several advantages:

• Improved Patient Outcomes: Continuous support enhances the chances of successful long-term recovery.
• Enhanced Patient Engagement: Regular video, text and audio check-ins demonstrate the facility’s commitment to patient well-being, encouraging patients to seek help when needed.
• Streamlined Workflow for Clinicians: Automated outreach frees up valuable clinician time, allowing them to focus on providing care.

Videra Health’s AI-powered solution bridges the critical gap between discharge and long-term recovery. This innovative program empowers behavioral health facilities to deliver exceptional care, improve patient outcomes, and achieve better financial health.

Read the full case study here.